We want you to be happy with your items, however unfortunately we are unable to accept returns on personalised items or gifts. It is your responsibility to check all personalised details when placing your order, ensuring all spelling, punctuation and grammar are correct.

If you notice an error after you have placed an order please let us know via our website contact page or via email at info@oneofakinddesignuk.co.uk and providing the item has not already been sent for production we will try our best to accommodate the required alterations.

If there are any problems with your order, once received, we ask that contact us via email explaining the problem and attaching a picture of the issue with the item. We value your custom and aim to resolve your problem in a timely manner.