Shipping Policy

Delivery Service

We use Royal Mail 48 Tracked for all standard deliveries within the UK. This service provides full tracking and typically aims to deliver within 2–3 working days from the date of dispatch.

Dispatch Times

Dispatch times vary depending on the product. The estimated dispatch time for each item is clearly displayed on its product page. Orders containing multiple items will be dispatched together, based on the item with the longest dispatch time.

Order Processing

• Orders are processed Monday to Friday (excluding bank holidays).
• Once your order has been dispatched, you will receive a confirmation email with your Royal Mail tracking details.

Delivery Times

• Delivery estimates begin from the date of dispatch, not the date the order is placed.
• While Royal Mail 48 Tracked usually delivers within 2–3 working days, please allow up to 5 working days for delivery.

Shipping Costs

Shipping charges (if applicable) are calculated and displayed at checkout.

Delays

We are not responsible for delays caused by Royal Mail or other factors outside our control (e.g. adverse weather, strikes, seasonal demand).

Missing or Late Deliveries

If your order has not arrived within 5 working days of dispatch, please contact us at [insert contact email]. We will investigate with Royal Mail and assist you in resolving the issue.